Frequently Asked Questions

You have the option to pay in monthly instalments for all my programmes. See my pricing plans for more details.

I do not normally offer a student discount for 1:1 work, but please get in touch if your circumstances make it difficult to pay full price. I will assess each individual on a case-by-case basis, and in exceptional cases may offer a discount at my own discretion.

Please also check with your musical institution as they may be able to offer you a preferential rate for my self-paced programmes - Fearless Foundations™ and Fearless Musician Thrive™.

Reasons for Payment Failure

Your payment may not have gone through due to one of the following reasons:

• The payment was declined by your credit card provider.

• The credit/debit card entered has expired or does not have enough funds.

• The credit/debit card number is invalid, or has been reported as lost/stolen.

• The CVV code was entered incorrectly.

• The credit/debit card is not valid for online or cross-border transactions, or transactions in a foreign currency.

Tip: A CVV code is a number on your credit card or debit card which is in addition to your card number/account number, expiration date, and PIN. Different issuers have different names and locations for them:

• On Visa, Mastercard, JCB, Diners, and Discover credit/debit cards, it is a three-digit number on the back of your card, to the right of the signature box.

• For American Express, the CVV is a four-digit code, called the 'card identification number' (CID). The American Express CID is on the front of the card above your account number.

Resolving Payment Issues

To resolve these issues, try the following steps:

• You may need to get in touch with your bank to find out why the payment has not gone through. For example, your bank can confirm if you are using the correct account details. Once the issue is resolved, you can try the transaction again.

• Try making payment with a different credit/debit card.

• Try to make your payment on a different internet browser (e.g. Safari, Chrome, Firefox), or try clearing your browser's cache.

• If you are still experiencing problems after contacting your bank, please contact me for help.

Note: I accept the following credit or debit cards: Visa, MasterCard, American Express, Discover, JCB and Diners.

Please see my terms & conditions for a detailed refund policy according to specific products and services.

Because I want to give my full energy to committed musicians, here’s how my refund policy works:

• I operate a 14-day cooling-off period for all live programme bookings (only valid up to 24 hours before the first session commences). Currently, this includes Fearless Musician Collective Thrive programme only.

• Any unused or cancelled sessions which form part of the Going Solo 1:1 Programme cannot be refunded. Rescheduling may be allowed at my discretion, depending on availability.

• Any live scheduled sessions that form part of the Fearless Musician Collective Thrive programme are non-refundable if you cannot attend. You will receive a session recording for any missed sessions if requested.

• All digital products and online self-paced programmes are non-refundable once accessed or downloaded - this includes Fearless Foundations™ and Fearless Musician Thrive™.